Probe into Virgin Media’s hefty exit fees for customers who move house mid-contract is dropped
Ofcom fined Virgin Media £7 million for overcharging almost 82,000 customers who ended their contract early
Virgin Media customers who move house mid-contract will continue to face hefty exit fees.
Last week watchdog Ofcom fined the company £7million for overcharging almost 82,000 customers who ended their contract early.
But a separate investigation into its policy of charging customers exit fees if they move to an area it does not supply has been dropped.
Instead, Virgin agreed to make it clearer on its website and during phone calls that it only provides a service to around half the UK, and customers would be charged for moving outside the network.
It is the only major provider to penalise customers in this way. Earlier this month, Money Mail revealed how Martin Eldridge, a loyal customer of 13 years, was hit with a £240 exit fee when he moved to Dorset, and was forced to cancel his contract early because the firm did not supply his new postcode.
Virgin Media has since reduced exit charges by an average of 30 per cent for anyone leaving early.
It is also offering an unspecified reduction to exit fees for anyone moving inside or outside its network. The firm is appealing Ofcom’s fine.
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